Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

We offer subscriptions for two renewable products:

A. Anti-slip paw pads: Give your dog better traction and more confident movement with New Paw Anti Slip Stickers delivered every 30 days. These dog paw grip stickers are designed to help reduce slipping on hardwood floors, tile, and other smooth surfaces while supporting safer walking, better stability, and everyday mobility. They are the perfect addition to the Lucky and Loyal Dynamic Mobility Brace, helping create a more complete at home support system for dogs who need extra confidence with every step. Prepaid options are billed upfront for the selected term. There is no minimum commitment, and you can skip, pause, or cancel anytime before your next renewal. These products are non returnable.

B. Natural Clean Energy Booster for Dogs: Dr. Pierce's Pick for Multivitamins for Dogs Give your dog consistent daily wellness support with a monthly dog multivitamin subscription delivered every 30,  60 or 90 days. Designed for easy, reliable dog supplement delivery, this plan helps support digestion, joint health, skin, coat, and overall vitality. Prepaid options are charged upfront for the selected term. No minimum commitment. Skip, pause, or cancel anytime before your next renewal. Unopened products returnable in 14 days. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect payment.

You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can’t cancel the order, but you can request a full refund within 14 days, the garments must be un-used and the package unopened. See our returns policy for more details on exchanges, returns and refunds.