⌛Return and Exchange Policy for the Lucky and Loyal Dog Bracing System.⌛

Return Policy for the Lucky and Loyal Dog Bracing System: 

We offer a 7-day Return Policy for worn braces. We do not accept returned braces if torn, or soiled. Due to the PARVO and HPAI Global and USA outbreak, this policy can change. Currently, we charge 10% for refurbishment and fumigating. Final sale items or deeply discounted items not returnable but fully exchangeable (up to 3 times) up to 21 days. Any refunds requested before the 7 day window ends can take up to 14 days to process due to inspection and fumigation processes. We donate used braces to elder shelters.

What you need to know is this product is the ONLY product of it's kind in the world that actively helps lift legs under the power of the animal. If your animal has had trouble getting up with the sleeves, exchange them for the next size up, or ask for the SEVERE WEAKNESS sleeves, and Dr H will guide you on how to use them. Giving up should not be an option, if your dog can still stand.⌛

Exchange Policy for the Lucky and Loyal Bracing System: 

We offer a 7-day Exchange Policy for Worn Braces or Opened Factory Sealed Packaging to Ensure Proper Brace Sizing for Your Pet. We will work with you to help you get the right size for your pet within 7-days- because with the right configuration 99% of all users report a change for the better. We will do this up to 3 times over a 21 day period. You can text or call or email to notify us you need help!

At LuckyandLoyal.com, we strive to ensure customer satisfaction and the well-being of your family pet. We understand that sometimes situations arise where you may need to exchange your purchased dog bracing system. To facilitate a smooth and hassle-free exchange experience, we have established the following policy.

Eligibility for Returns and 7-day Exchange Policy (updated 11/21/2024):

  • Returns are no longer accepted at this time past 7 days due to the PARVO and HPAI outbreak. This is purely for the safety of your pets.
  • We will work with you, to help you get the right size for your pet within 5-days. It is difficult however, to ascertain if your pet has given up or is ready to cross the rainbow bridge, and we at LuckyandLoyal.com will try our very best to support you during this time. Remember, your pet must be able to get up and stand up on their own, have the will to live, and walk in the support therapy system for it to help. If your pet dies after you have received the system, while we are deeply sorry for your loss, it is your responsibility to donate the washed system to your local shelter, a return will not be accepted. Please only purchase a bracing system if your pet meets the will-to-live criteria. 
  • Our 7-day Exchange period is a strict period, while ongoing exchanges are allowed after this time up to 21 days for 3 exchanges, your intent must remain to help your dog walk, we will not tolerate flakiness or a lack of focus on your dog. We take caring for your dog very seriously and reserve the right to terminate the customer and our store relationship at any time without refunds.  
  • Due to the current Parvo outbreak in the USA, we ask that all exchanges be washed and fur/ hair removed before mailing. Visit https://yourpetandyou.elanco.com/us/parvotrack to learn more.
  • Exchanges within 7-days of delivery of your brace are always free, and LuckyandLoyal.com will provide a shipping label via email.
  • If you choose to start an Exchange within 7-days after receipt of the brace, the pet bracing system must be exchanged in its original condition and free from any signs of wear or damage. Any damages or lack of cleaning, assessed will incur an additional 10% fee.
  • All original packaging, tags, and please keep stickers and cards.
  • IF THE ITEMS WERE WORN BY YOUR PET REGARDLESS OF VACCINATION STATUS - THEY MUST BE WASHED (inside out with detergent) BEFORE EXCHANGING. Yes, it is dryer safe!
    Initiation of Exchange:

      To initiate an exchange, please contact our customer service team via email or phone/text within 7-days after initial delivery. Get a confirmation! Provide your order number, reason for the exchange, desired sizes, and any supporting information. Our customer service representative will guide you through the exchange process and provide you with an authorization number if applicable and a shipping label via email. Most exchanges can be avoided with accurate measurement of your pet and a fitting phone consultation with a LuckyandLoyal.com team member.

      Exchange Shipping:

      The customer is NOT responsible for the shipping costs associated with EXCHANGING the dog bracing system. If you need to exchange due to a manufacturing defect or an error on our part, we will only accept that return if the item is washed and completely clear of your pets’ remnants such as hair/fur or any other discharge.

      Inspection and Exchange Process:

      • Every exchange sent to a pet parent is a NEW vest and sleeve. Due to diseases in animal populations we provide new, clean, bracing systems to all clients. 
      • Upon receiving the exchanged dog bracing system, our team will conduct a thorough inspection to verify its condition and eligibility for an exchange. This can take 14 days or longer depending on US holidays.
      • If the exchange meets the required criteria, we will process the exchange as per your preference.

      No Exceptions:

      • For hygiene reasons and the well-being of all pets, we cannot accept returns or exchanges on pet bracing systems that show signs of modification, use, including but not exclusive to tears, frays or excess fur embedding, feces, drool or any discharge from the animal, etc. For larger animals such as cows, horses and such, refunds cannot be issued at this time due to many disease processes prevalent at this time. Learn more here about Livestock and poultry disease here: https://www.aphis.usda.gov/
      • Any chargebacks within the 21 day period of trial will be vehemently litigated as this is an unfair assessment of a new product designed with the most altruistic of goals: animal welfare, and funding research for animal welfare.

        Please note that this Exchange Policy applies specifically to the Lucky and Loyal Bracing System. For any additional inquiries or clarifications regarding our exchange policy, please reach out to our customer service team. We are committed to resolving any concerns and ensuring your satisfaction with our products. This policy is constantly being updated to serve you better in keeping up with animal health trends and alleviate any issues or misunderstandings.

        It’s not about us, it’s about animal welfare and we take that very seriously. We enjoy giving brace-fitting consultations and recommendations for your pet, but these in no way incur any liability on this company, affiliates or members.